Welcome to DEANLONG.io
These terms and conditions outline the rules and regulations for the use of DEANLONG.io's Website.
DEANLONG.Io is located at:
Cooper Street Surry Hills, Sydney
2010 - New South Wales , Australia
By accessing this website we assume you accept these terms and conditions in full. Do not continue to use DEANLONG.io's website if you do not accept all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", "You" and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services/products, in accordance with and subject to, prevailing law of Australia. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Unless otherwise stated, DEANLONG.io and/or it's licensors own the intellectual property rights for all material on DEANLONG.io. All intellectual property rights are reserved. You may view and/or print pages from https://www.deanlong.io for your own personal use subject to restrictions set in these terms and conditions.
You must not:
- Republish material from https://www.deanlong.io
- Sell, rent or sub-license material from https://www.deanlong.io
- Reproduce, duplicate or copy material from https://www.deanlong.io
Redistribute content from DEANLONG.io (unless content is specifically made for redistribution).
Hyperlinking to our Content
- The following organizations may link to our Web site without prior written approval:
- Government agencies;
- Search engines;
- News organizations;
- Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and
- Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
- These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.
- We may consider and approve in our sole discretion other link requests from the following types of organizations:
- commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union;
- dot.com community sites;
- associations or other groups representing charities, including charity giving sites,
- online directory distributors;
- internet portals;
- accounting, law and consulting firms whose primary clients are businesses; and
- educational institutions and trade associations.
We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of DEANLONG.io; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.
These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party's site.
If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to firstname.lastname@example.org. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.
Approved organizations may hyperlink to our Web site as follows:
- By use of our corporate name; or
- By use of the uniform resource locator (Web address) being linked to; or
- By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party's site.
No use of DEANLONG.io's logo or other artwork will be allowed for linking absent a trademark license agreement.
Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.
Reservation of Rights
We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.
Removal of links from our website
If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.
We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:
- limit or exclude our or your liability for death or personal injury resulting from negligence;
- limit or exclude our or your liability for fraud or fraudulent misrepresentation;
- limit any of our or your liabilities in any way that is not permitted under applicable law; or
- exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
DEANLONG.io Website Terms and Conditions
TERMS OF SERVICE
DEANLONG.io is lead by Dean Long and teaming with other two talented graphic designers. We aim for providing a clear, compelling and trendy marketing output for every client. With that in mind, every project application and commission details should be written clearly and helpfully. Neat references and example will offer each appointed digital creator an explicit instruction and help them to understand your proposition. Any ill behaviour will not be tolerated, and your commission will be cancelled if it occurs. Thank you for trusting DEANLONG.io and support our business.
Contract and Commissions
For every contract or commission, the client must choose a format of commission. Due to the nature of marketing service, the general form of the commission is the hourly rate. If the client wishes to choose another format of commission (i.e. package deal or store credit), the client must prepare a written contract and include the agreed commission. If the agreement is on a recurring payment schedule, we will send out the invoice every week.
20% of the upfront deposit is required for package marketing service, graphic design and copywriting commission. Payment must be made within five business days of the invoice being sent. Write in the EOI - project application whether you are planning to pay all upfront. With this option, the graphic designer can send you high res progress image file, or the full content file. With a 50% deposit, the work will be submitted in the low res progress shots or part of the content. We will only send the completed file upon receiving full payment).
Refund is flexible upon full communication. We understand that a refund request takes account of many circumstances of the case. However, after the service has been completed more than 20%, the 20% deposit will not be refunded. If the service is already completed more than 50% (i.e. graphic design in the colouring stage), no refunds will be given whatsoever.
Complexity fees, in addition to the base price, may be charged depending on the complexity of the insert requests/ new task/design/pose/composition for the service.
Additional service is either the same price as the first service charge or 80% of the cost of the first service (i.e. fulfil templated web image, regular rendered images, content in the template). If you have a deadline for the commission and require a fast turnaround, that will have an additional rush fee.
Edits can be made during the sketch drafting phase of the commission as long as the edits do not end up making the commission more complicated or detailed than what was agreed upon in the commission (unless you are happy to pay for the additional fees). Maximum of 3 free edits in the drafting stage. Edits after that would be +$5 AUD each and edits will rarely be allowed after the drafting stage unless the graphic designer or copywriter drew/write something wrong.
Once the client has confirmed the drafts, no edits will be made apart from colour palettes. If the graphic designer forgot to include something or did not follow the reference images correctly, we will fix it if the notice is made. Small edits may be allowed in some circumstances, but the client's satisfactory must be given in the proposal stage. Significant changes in graphic, such as pose/composition/outfits will not be allowed once the designers have started colouring. Please be aware that the poses and composition might change a little from the drafting stage but only because the designer cleans it up further and try to adjust it to be better.
The client can check the status of his job progress on airtable.
Some simple services can be completed in a matter of days, the priority of the service in copywriting and graphic design will base on the order of the payment in most cases. The marketing service has a maximum load based on the current workload. With this in mind, the services may have an average waiting period of 2 days - 6 weeks depending on what commissions are lined up and the current workload. If the client has a deadline that requires a quick turnaround time, please indicate so when filling out the EOI - project application and your application can be prioritised in the queue for an additional fee.
Finished pieces (For Character Commission)
The completed commissions will be sent to the commissioner in high res either through email or a stash link. Please reply to confirm upon receiving the required file. The clients are free to upload it to their social media, but please credit and retain Judy Yao' watermark. The dimensions of the high res finished pieces will be 1000 - 2000px (chibis may be a bit smaller).
If the clients do not want to upload their cases to DEANLONG.io social media as testimonials, please inform DEANLONG. io beforehand. DEANLONG.io retains the copyright for all the content.
Affiliate Disclosure (From Dean Long - the owner of DEANLONG.io)
When I start building up this website as my portfolio page, I didn't consider the possibility that it might be a marketing service freelance site and bring in some coffee money, too.
Having found the website offers more than just a place to show & share my knowledge — I think it's the best practice to demonstrate some actual marketing channel while sharing more.
If you take action (like making a purchase through a link or making a phone call from a number we suggest), I'll earn a small commission, which besides the coffee, helps us to bring you a better blog site and bargain with the affiliate to bring you a better deal.
I hope you like what you find on our website.
- Updated May, 2020
DEANLONG.io is committed to providing you with the best possible customer service experience. DEANLONG.io is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future DEANLONG.io customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. DEANLONG.io takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. DEANLONG.io reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Call: +61 451430842